Statuses and states

Statuses explain where a record is in its lifecycle. They do not grant permission: your role, active school, feature availability, and ownership checks still apply.

Area	Status	Meaning
Account	Unverified / verified	Whether the account’s email has completed verification
School	Pending approval	Registration was received but platform approval is not complete
School	Active	Approved and available to authorized members
School	Inactive	Temporarily unavailable to school members
Invitation	Pending	Sent but not yet accepted
Invitation	Accepted	The invited account completed the link
Membership	Active	The user can use that school within the assigned role
Membership	Inactive	School access through that membership is disabled

A verified account is not the same as an active school membership. If school access is denied, check the account, school, invitation, and membership separately.

Area	Status	Meaning
Semester	Planned	Prepared for future use
Semester	Active	The current working semester
Semester	Archived	Retained as history and no longer current
Student	Active	Included in current school work
Student	Inactive	Kept in school history but excluded from normal active lists
Student	Graduated	Completed study at the school
Attendance	Present	Attended the session
Attendance	Absent	Did not attend
Attendance	Excused	Did not attend and has an accepted excuse

Changing a learner’s status preserves historical teaching records. Use the status that reflects the learner’s real relationship with the school instead of deleting history.

A session is open while authorized staff record attendance and recitations. After it is ended, its teaching record is locked against normal editing. See sessions before closing one.

Each recitation can have a rating. A repeat outcome means the configured completion threshold was not met; it is not the same as an absence. Read ratings and repeats for the teaching workflow.

Learning Plans are optional. A plan can be:

• Draft — being prepared and not yet driving current work.
• Active — the current plan used for assignment generation and tracking.
• Paused — retained, but normal planning progression is suspended.
• Completed — intentionally finished.
• Cancelled — stopped without completion.

An assignment can be draft, published, in progress, completed, rejected, postponed, needs repeat, superseded, or cancelled. Published and in-progress work is current teaching work. A superseded item has been replaced and should not be completed as if it were current. Learn the allowed actions in assignment lifecycle.

Status	Meaning
Active	The current subscription is eligible, subject to its features and limits
Trial	Temporarily eligible until the displayed trial end
Past due	No longer treated as eligible for controlled services
Cancelled	Subscription eligibility has ended

Subscription status does not promise that every feature is available. Check feature availability for plan defaults, overrides, limits, and controlled rollout conditions.

An API key can be active, expired, or revoked. An active key can still be denied when its school, subscription, feature, rollout, scope, network, or quota requirements are not satisfied. Read API authentication and scopes for safe diagnosis.

1. Refresh the page and confirm the active school.
2. Check whether another authorized user changed the record.
3. Open the relevant detail page and review the current status and available actions.
4. Ask a school administrator about school, membership, subscription, or feature status.
5. Contact support with the page, approximate time, and a non-sensitive description. Never send a password, recovery link, invitation link, or API key.